Richmond payee service investigated for fraud involving seniors and the disabled

Article by Kelly Avellino of  WWBT NBC12 News

Henrico Police are investigating a Richmond payee company for potential fraud involving senior citizens and disabled clients.

Crossroads Inc. is a payee service that accepts Social Security and disability checks on behalf of clients who are unable to manage money for themselves.

Family members tell us Crossroads would then pay their clients’ bills and makes sure they have access to funds.

Relatives tell NBC12 that Crossroads Inc. has unexpectedly closed, leaving their loved one’s bank accounts empty.

Henrico Police confirm they are investigating the case. Henrico County Mental Health and Developmental Services has also filed a complaint with police, on behalf of clients they serve, who no longer have access to money or their accounts.

Bunny Hall says her sister Judy, 77, has developmental disabilities and often goes grocery shopping with her Henrico County case manager. Judy is also a Crossroads client. However, when Judy and her counselor attempted to buy groceries this week, Judy’s account was somehow wiped out.

“They couldn’t buy her groceries, so the case manager forked over her own money,” said Hall.

Judy’s bank account is technically under Crossroads, Inc. However, no one appears to be at the company’s office. No one is picking up the main line, either.

“Thank you for calling Crossroads. Our office is currently closed. Our office will reopen on Monday, June 20th,” the voicemail message states.

However, it’s been days since June 20th, and Crossroads Inc. still isn’t open.

So far, officials say more than 30 people might not be able to access their money at Crossroads, Inc. or have funds any left, at all. The caretakers who assist these folks have been trying to reach someone at the business with no success.

“They get no response, and they drive over there every day, and there’s just no response,” continued Bunny.

Social Security checks on the way for Crossroads clients may not be able to be rerouted in time. Those could end up being deposited in an account, that’s being drained, leaving people like Judy with no rent or food money.

Posted by Virginia Attorney, Sheri Abrams,